Skip to content
  • There are no suggestions because the search field is empty.

How to Refund a Payment Using the Paya/Nuvei Payment Processor

The 6Storage integration for each payment processor can be unique.

Some refunds can be processed in the 6Storage Admin portal while others will need to be completed through your payment processor portal.  

 

The Paya/Nuvei Integration will allow you to refund tenants directly through the 6Storage admin portal in the move out process.

The full move out process can be found here: https://help.6storage.com/knowledge-base/how-to-perform-a-move-out-through-the-6storage-admin-portal 

 

  • If a tenant has paid further ahead than the move out date you can refund the extra payment with the Pro-rata Move-Out option
    • You can decide exactly how much you would like to send back to the tenant using the Refunding Amount box on the right side
      • The Refunding Amount will be how much is sent back to the tenant
      • The maximum you can refund is listed in the Balance as an advance
    • The Refund Type drop down will be used to select how you plan to give the money back to the tenant
      • Return to customer will allow you to select a refund method such as Cash, Check, or Credit Card
    • Selecting Credit Card will allow the funds to be sent back to the card on file

     

     

    If you have any other refunds to send back to a tenant's card you can do so through the Paya/Nuvei Portal. 

    • Your Paya/Nuvei Portal will likely be 6storage.payaconnect.com 
    • The Paya/Nuvei team can provide more assistance if needed 
      • Paya Support: 800-261-0240
      • Nuvei Support: 888-481-0757

     

    • After signing in you can select locations on the left and choose your facility

    • Here you can select the Transactions tab at the top
    • Then apply your filters to find the transaction you are looking for
    • You can then select the Full Detail box on the left of the transaction you would like to refund

    • You should then have the Actions list in the top right with the option to either void or refund the transaction

    • You can Void transactions that are still in progress
    • Processed payments will need to be refunded 
    • Refunds processed through the payment processor will not automatically reflect in 6Storage ledgers
      • You may need to remove payments on the 6Storage side to ensure your reporting matches the money you received