--- title: How to Perform a Move-Out Through the 6Storage Admin Portal description: Step-by-step guide on processing a tenant move-out, including final billing and vacating the unit. --- [Skip to content](https://help.6storage.com/knowledge-base/how-to-perform-a-move-out-through-the-6storage-admin-portal#main-content) [![6Storage Customer Support White](https://help.6storage.com/hs-fs/hubfs/6Storage%20Customer%20Support%20White.png?width=275&height=75&name=6Storage%20Customer%20Support%20White.png)](https://help.6storage.com/?hsLang=en) - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) Open main navigation Close main navigation - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) - [Submit Support Ticket](https://help.6storage.com/portal/new) [Submit Support Ticket](https://help.6storage.com/portal/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [6Storage Knowledge Base](https://help.6storage.com/knowledge-base?hsLang=en) 2. [Admin Portal](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en) 3. [Tenants](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tenants) May 22, 2026 # How to Perform a Move-Out Through the 6Storage Admin Portal ## Step-by-step guide on processing a tenant move-out, including final billing and vacating the unit. Moving out a tenant is a quick and easy process in the 6Storage admin portal. Follow the steps below to complete a move-out.   **Step 1: Locate the Tenant Profile** To begin, navigate to the tenant’s profile: - The quickest way is to use the **search bar** at the top of the screen. - Alternatively, click on the **Tenants** tab in the toolbar at the top and select the tenant from the list. ![Screenshot 2026-05-21 133815-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20133815-1.png?width=670&height=146&name=Screenshot%202026-05-21%20133815-1.png)   **Step 2: Open the Rental Options Menu** Once you're in the tenant’s profile: - Find the **Rental Details** section in the bottom right. - Click the **menu icon** (in the top corner of this section). - From the dropdown, choose **Move Out**. ![Screenshot 2026-05-22 090146-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-22%20090146-1.png?width=670&height=615&name=Screenshot%202026-05-22%20090146-1.png)   **Step 3: Enter Move-Out Details** In the Move-Out window, you'll be prompted to fill in a few details: - **Move-out date** - **Move-out reason** - Any applicable **additional charges** ![Screenshot 2026-05-22 090413](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-22%20090413.png?width=670&height=327&name=Screenshot%202026-05-22%20090413.png)   **Step 4: Add a Note (Optional)** You can include a **Move-Out Note** for any extra details you'd like to record ![Screenshot 2026-05-22 090413-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-22%20090413-1.png?width=670&height=327&name=Screenshot%202026-05-22%20090413-1.png)   **Step 5: Handle Any Outstanding Balance or Overpayment** If the tenant has an outstanding balance, you will be given two options: - **Collect payment** from the tenant - **Write off the balance** as **bad debt** if you do not plan to collect it ![Screenshot 2026-05-22 090413-2](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-22%20090413-2.png?width=670&height=327&name=Screenshot%202026-05-22%20090413-2.png) - If a tenant has paid further ahead than the move out date you can **refund** the extra payment with the **Pro-rata Move-Out** option - You can also choose if you would like to **Include Move-Out date** in the prorate calculation - You can decide exactly how much you would like to send back to the tenant using the **Refunding Amount** box on the right side - The **Refunding Amount** will be how much is sent back to the tenant - The maximum you can refund is listed in the **Balance** as an advance - The **Refund Type** drop down will be used to select how you plan to give the money back to the tenant - **Return to customer** will allow you to select a refund method such as Cash, Check, or Credit Card - **Dismiss as un-owed** will simply bring the refund to $0 - **Give Tenant Credit** will add the overpayment to the tenant's profile to spend at your facility later - You can also add a **reason for refund** if you would like **![](https://help.6storage.com/hs-fs/hubfs/image-png-Mar-03-2026-05-15-23-5749-PM.png?width=670&height=264&name=image-png-Mar-03-2026-05-15-23-5749-PM.png)**     **Final Step: Complete the Move-Out** Once all details are confirmed and any balance has been handled, click **Move Out Now** to finalize the process. ![](https://help.6storage.com/hs-fs/hubfs/image-png-Mar-03-2026-05-26-55-9868-PM.png?width=670&height=263&name=image-png-Mar-03-2026-05-26-55-9868-PM.png)     - [What's New? 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