There are many times when a payment might need to be deleted. Follow these simple steps to delete the payment.

Step 1: Please head to the Tenants tab from the left side menu or search for the tenant through the master search or Sitemap.

Step 2:  Once on the tenant profile, scroll down to the Ledger tab, select the three dots on the line of the Payment you want to delete, and click Delete.  

Step 3: You will receive a message confirming that you want to delete the payment. Type your reason and click Yes.

Note:

1. Deleting the payment does not physically refund the payment. You will need to process the refund in your payment processing company's portal. 
   
2. You can only delete the most recent payment.