The ticketing system we are switching to does not have a chat feature, and therefore, we will be discontinuing our live chat feature within the admin portal. This may be something we find an alternative solution for to bring back in the future.

 

What does this mean for you?

Support Tickets: Moving forward, support tickets will be the primary mode of communication for any inquiries or issues you may encounter. Please continue to submit inquiries by emailing help@6storage.com.

Knowledge Base: We will continue to expand our knowledge base (help.6storage.com) with comprehensive articles and FAQs to empower you with self-help options whenever possible. Videos can also be found on our 6Storage YouTube channel - https://www.youtube.com/@6storage.

Dedicated Support Team: Our support team remains committed to assisting you, ensuring that your questions are addressed with the utmost care and attention.

We believe that this new ticketing system will lead to better customer experiences and more efficient problem-solving.