---
title: Understanding the Tenant Profile in the 6Storage Admin Portal
description: Understanding the functions and information found in the tenant profile of 6Storage
---

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May 21, 2026

# Understanding the Tenant Profile in the 6Storage Admin Portal

## Access and manage individual tenant details, including contact info, lease history, invoices, and more.

 

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The **Tenant Profile** provides a centralized view of all details, activities, and actions related to an individual tenant. From basic contact info to billing, communication, documents, and more—this is where you can manage everything related to a tenant’s rental experience.

 

**Accessing a Tenant Profile**

You can access a tenant’s profile by:

- Using the **search bar** at the top of the screen
- Clicking on the **Tenants** tab and selecting a tenant from the list

![Screenshot 2026-05-21 133815-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20133815-1.png?width=670&height=146&name=Screenshot%202026-05-21%20133815-1.png)

- After entering one tenant profile using the **arrow icon** in the top left corner of the screen will provide you a list to quickly toggle between tenants

![Screenshot 2026-05-21 134137-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20134137-1.png?width=670&height=329&name=Screenshot%202026-05-21%20134137-1.png)

 

**Left Side: Tenant Information**

This section contains general information about the tenant:

- **Tenant Details** (top-left): Name, contact info, and address
- **Active Rentals**: Shows if the tenant is in good standing, gate codes, balance, and paid-through date for all of their units
- **Additional Tenant Info**: 
    - Notes
    - SMS and email communication history
    - Move-in details and custom fields
    - Alternate contact information
    - Preferred payment methods

![Screenshot 2026-05-21 134455](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20134455.png?width=670&height=330&name=Screenshot%202026-05-21%20134455.png)

 

**Right Side: Rental and Financial Overview**

This side of the profile focuses on unit and billing information:

- **Balance Overview**: Displays current rent, outstanding charges, and total balance
- **Primary Note**: A pinned note for quick reminders or important messages
- **Rental Details Section**: 
    - Rent amount and billing cycle
    - Paid-through date and invoice period
    - Gate code, access hours, and access status

![Screenshot 2026-05-21 134548](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20134548.png?width=670&height=331&name=Screenshot%202026-05-21%20134548.png)

**Ledger**

- Located at the bottom of the tenant profile
- Displays all **transactions**, **invoices**, and **payments**
- Blue **invoice numbers** and **receipt numbers** will allow you to view their **documents**

![Screenshot 2026-05-21 134902](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20134902.png?width=670&height=292&name=Screenshot%202026-05-21%20134902.png)

**Tabs Within the Tenant Profile**

**![Screenshot 2026-05-21 134902-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20134902-1.png?width=670&height=292&name=Screenshot%202026-05-21%20134902-1.png)**

**Documents**

- View signed **lease agreements** and uploaded **addendums**

**Addons**

- Manage **content coverage**, **fees/services**, **merchandise**, and **discount plans**

**Lease Preferences**

- Configure tenant-specific **communication** and **automation settings**

**Other**

- View **vehicle details**
- Upload and view additional **documents** related to the tenant

 

**Taking a Payment**

- Payments can be made directly from the tenant profile
- For full details, refer to the **Making a Payment** article

 

**Rental Details Menu Options**

The **menu button** in the top-right of the Rental Details section gives access to key tenant actions:

![Screenshot 2026-05-21 135102](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20135102.png?width=670&height=331&name=Screenshot%202026-05-21%20135102.png)

**Create Invoice**

- **Next Invoice** – Generate the next billing cycle’s rent invoice
- **Custom Invoice** – Used for non-recurring charges (e.g., merchandise, one-time fees)

**Apply Discount**

- Apply a **one-time discount** specific to this tenant
- For more detail, see the **Discounts** article

**Delete Lease**

- Permanently deletes the tenant and their rental record
- Normally used only for test data or move-in mistakes—**prefer "Move Out"** in most cases

**Access Denied**

- Disables tenant gate access (for delinquent accounts or restricted access)
- Works only if your facility uses an **integrated gate system**

**Move Out**

- Starts the tenant’s move-out process
- See the **Move Out** article for more info

**Transfer Unit**

- Moves a tenant from one unit to another
- See the **Transfer** article for more details

**Late-Lien Fees**

- **Assign a late fee** to an unpaid invoice
- **Waive a fee** if needed
- For more details, see the **Waiving Fees** article

**Schedule Move-Out**

- Set a planned move-out date
- Helpful for managing **future vacancies** and coordinating with the **Leads List**

**Overlock**

- Use when a physical **overlock** has been placed on the tenant’s unit
- This is a manual tracking tool to note physical lockouts

 

 

 

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