--- title: How to Transfer a Tenant to a Different Unit in the 6Storage Admin Portal description: Move a tenant from one unit to another while retaining their account and payment history. --- [Skip to content](https://help.6storage.com/knowledge-base/how-to-transfer-a-tenant-to-a-different-unit-in-the-6storage-admin-portal#main-content) [![6Storage Customer Support White](https://help.6storage.com/hs-fs/hubfs/6Storage%20Customer%20Support%20White.png?width=275&height=75&name=6Storage%20Customer%20Support%20White.png)](https://help.6storage.com/?hsLang=en) - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) Open main navigation Close main navigation - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) - [Submit Support Ticket](https://help.6storage.com/portal/new) [Submit Support Ticket](https://help.6storage.com/portal/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [6Storage Knowledge Base](https://help.6storage.com/knowledge-base?hsLang=en) 2. [Admin Portal](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en) 3. [Tenants](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tenants) May 22, 2026 # How to Transfer a Tenant to a Different Unit in the 6Storage Admin Portal ## Move a tenant from one unit to another while retaining their account and payment history. Transferring a tenant to a new unit is simple within the 6Storage admin portal. Follow the steps below to complete the transfer process.   **Step 1: Locate the Tenant Profile** To begin, navigate to the tenant’s profile: - Use the **search bar** at the top of the screen for a quick lookup - Or, click on the **Tenants** tab and find the tenant from the list ![Screenshot 2026-05-21 133815-1](https://help.6storage.com/hs-fs/hubfs/Screenshot%202026-05-21%20133815-1.png?width=670&height=146&name=Screenshot%202026-05-21%20133815-1.png)   **Step 2: Open the Rental Details Menu** Once inside the tenant’s profile: - Look for the **Rental Details** section in the bottom right - Click the **menu icon** in the corner - Select the **Transfer** option from the dropdown ![](https://help.6storage.com/hs-fs/hubfs/image-png-Aug-05-2025-04-17-01-9265-PM.png?width=670&height=252&name=image-png-Aug-05-2025-04-17-01-9265-PM.png)   **Step 3: Review Current Rental and Billing Information** You’ll now see the tenant’s existing unit and billing details. This section is for reference and should display all current rental information by default.   **Step 4: Select the New Unit** Choose the new unit the tenant will be moving into: - Use the **dropdown filters** on the left to narrow down your options - Select the desired unit from the list ![](https://help.6storage.com/hs-fs/hubfs/image-png-Aug-05-2025-04-16-52-3213-PM.png?width=670&height=420&name=image-png-Aug-05-2025-04-16-52-3213-PM.png)   After choosing a unit, you can: - Enter a new **gate code** and set **access hours** (if using an automated access control system) - Add or update **vehicle information** - Set access permissions for **alternate contacts** ![](https://help.6storage.com/hs-fs/hubfs/image-png-Aug-05-2025-04-16-41-0908-PM.png?width=670&height=265&name=image-png-Aug-05-2025-04-16-41-0908-PM.png)   **Step 5: Update Billing Preferences** Next, update any necessary billing settings. You can: - Charge a **new deposit** - Transfer the **existing deposit** - Mark the tenant as **tax exempt**, if applicable - Add additional billing periods ![](https://help.6storage.com/hs-fs/hubfs/image-png-Aug-05-2025-04-16-33-5760-PM.png?width=670&height=102&name=image-png-Aug-05-2025-04-16-33-5760-PM.png)   **Step 6: Add Optional Charges** You can now apply any additional charges or discounts as needed: - **Content coverage** - **Fees or services** - **Merchandise** - **Discounts** ![](https://help.6storage.com/hs-fs/hubfs/image-png-Feb-13-2026-08-44-44-0344-PM.png?width=670&height=323&name=image-png-Feb-13-2026-08-44-44-0344-PM.png)   Once everything is filled you can review the summary on the right. ![](https://help.6storage.com/hs-fs/hubfs/image-png-Feb-13-2026-08-47-01-3731-PM.png?width=619&height=819&name=image-png-Feb-13-2026-08-47-01-3731-PM.png)     If everything looks correct you can review any **documents**, **esign** the new lease, and make select a **payment type** if needed.   Select **Submit** to finalize the transfer. ![](https://help.6storage.com/hs-fs/hubfs/image-png-Feb-13-2026-08-49-00-9612-PM.png?width=670&height=433&name=image-png-Feb-13-2026-08-49-00-9612-PM.png) - [What's New? / Release Notes](https://help.6storage.com/knowledge-base/whats-new-release-notes?hsLang=en) - [FAQ](https://help.6storage.com/knowledge-base/faq?hsLang=en) - [Admin Portal](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#main-content) - [Leads](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#leads) - [Dashboard](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#dashboard) - [Move-In](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#move-in) - [Sitemap](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#sitemap) - [Tenants](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tenants) - [Units](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#units) - [Messaging](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#messaging) - [Billing](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#billing) - [Delinquency](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#delinquency) - [Reports](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#reports) - [Tasks](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tasks) - [Rental Hub & Tenant Portal](https://help.6storage.com/knowledge-base/rental-hub-tenant-portal?hsLang=en) - [Settings](https://help.6storage.com/knowledge-base/settings?hsLang=en#main-content) - [Operator](https://help.6storage.com/knowledge-base/settings?hsLang=en#operator) - [Facility Set-Up](https://help.6storage.com/knowledge-base/settings?hsLang=en#facility-set-up) - [Financial Settings](https://help.6storage.com/knowledge-base/settings?hsLang=en#financial-settings) - [Customizations](https://help.6storage.com/knowledge-base/settings?hsLang=en#customizations) - [Documents](https://help.6storage.com/knowledge-base/settings?hsLang=en#documents) - [Automation](https://help.6storage.com/knowledge-base/settings?hsLang=en#automation) - [Integrations](https://help.6storage.com/knowledge-base/settings?hsLang=en#integrations) - [Roles and Permissions](https://help.6storage.com/knowledge-base/settings?hsLang=en#roles-and-permissions) - [General](https://help.6storage.com/knowledge-base/general?hsLang=en) - [Getting started](https://help.6storage.com/knowledge-base/getting-started?hsLang=en) - [Website Services](https://help.6storage.com/knowledge-base/website-services?hsLang=en) - [Payment Processing](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#main-content) - [Fortis](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#fortis) - [Priority Payments/MXMerchant](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#priority-payments-mxmerchant) - [Paya/Nuvei](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#paya-nuvei) [![6Storage Customer Support White](https://help.6storage.com/hs-fs/hubfs/6Storage%20Customer%20Support%20White.png?width=200&height=54&name=6Storage%20Customer%20Support%20White.png "6Storage Customer Support White")](http://6Storage.com) #### Modern Software. 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