--- title: How to Perform an Online Move-In Through the Rental Hub on an Operator's Website.  description: How to Perform an Online Rental Hub Move-In --- [Skip to content](https://help.6storage.com/knowledge-base/how-to-perform-online-move-in#main-content) [![6Storage Customer Support White](https://help.6storage.com/hs-fs/hubfs/6Storage%20Customer%20Support%20White.png?width=275&height=75&name=6Storage%20Customer%20Support%20White.png)](https://help.6storage.com/?hsLang=en) - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) Open main navigation Close main navigation - [Back to Website](https://www.6storage.com/) - [Products](https://www.6storage.com/) Show submenu for Products - [Management Software](https://www.6storage.com/self-storage-management-software/) - [Website Design](https://www.6storage.com/website-design/) - [SEO Service](https://www.6storage.com/seo-service/) - [6Security Access Control](https://www.6storage.com/6security-cloud-based-access-control/) - [Tenant Protection](https://www.6storage.com/6storage-tenant-protection/) - [AI Sales Agent](https://www.6storage.com/ai-sales-agent/) - Contact Us Show submenu for Contact Us - [Book a Discovery Call](https://www.6storage.com/book-a-demo/) - [Contact Form](https://www.6storage.com/contact-form/) - [Support](https://www.6storage.com/6storage-support/) - [Submit Support Ticket](https://help.6storage.com/portal/new) [Submit Support Ticket](https://help.6storage.com/portal/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [6Storage Knowledge Base](https://help.6storage.com/knowledge-base?hsLang=en) 2. [Rental Hub & Tenant Portal](https://help.6storage.com/knowledge-base/rental-hub-tenant-portal?hsLang=en) October 29, 2026 # How to Perform an Online Move-In Through the Rental Hub on an Operator's Website. ## A step-by-step guide for completing Rental Hub move-ins. On the Rent Now page of the Rental Hub, the tenant selects their desired unit from the list of units by clicking Rent Now. *\*Note there is an option under Settings -\> Customizations -\> Rental Hub to decide whether you want the system to select a specific unit for the tenant or allow the tenant to select a specific unit number. In the image below allow the tenant to select a specific unit is turned on.*  ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-06-43-21-8636-PM.png?width=670&height=274&name=image-png-Oct-29-2026-06-43-21-8636-PM.png)   The next screen begins with selecting the desired move-in date as well as the billing information including any additional add-ons such as Content Coverage, Fees/Services, and Merchandise in order to build the "Cart." ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-06-45-42-6233-PM.png?width=670&height=299&name=image-png-Oct-29-2026-06-45-42-6233-PM.png) Upon clicking Save, the "Cart" appears to give a preview of the charges.  - A promo code can be entered for any advertised discounts - Any discounts that were assigned to a specific unit in the Admin Portal will automatically apply ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-06-46-39-1492-PM.png?width=670&height=300&name=image-png-Oct-29-2026-06-46-39-1492-PM.png) Tenants create their account on the next screen. *\*Tenants have not been asked to create an account or enter their information until now due to compliance of knowing the cost before they do so. Current tenants renting an additional unit(s) should login.*   ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-06-47-43-3191-PM.png?width=670&height=322&name=image-png-Oct-29-2026-06-47-43-3191-PM.png) After creating their account, the tenant's personal information is gathered. ***What information is collected and whether it is mandatory or not is customizable from the Settings in the Admin Portal.***  ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-03-49-02-1382-PM.png?width=670&height=661&name=image-png-Oct-29-2026-03-49-02-1382-PM.png) ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-03-47-47-5367-PM.png?width=670&height=589&name=image-png-Oct-29-2026-03-47-47-5367-PM.png) The last step of the move-in shows a final view of the cart and gathers signatures and payment.  ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-06-51-23-8209-PM.png?width=641&height=497&name=image-png-Oct-29-2026-06-51-23-8209-PM.png) Tenants click on the Start buttons to interactively sign documents. They must also acknowledgee reading the documents.  ![](https://help.6storage.com/hs-fs/hubfs/image-png-Oct-29-2026-04-00-48-9183-PM.png?width=612&height=497&name=image-png-Oct-29-2026-04-00-48-9183-PM.png) After successful payment, tenants automatically receive a **Move-in Confirmation Email.** This is a default templatepalte that includes the unit information, move-in date, and a copy of the documents, and payment receipt. ***\*This template, like all templates, is fully editable/customizable in order to match your facility operations.***  Upon successful move-in, the facility email receives a notifiacatin of the move-in. Additional emails can be set up to receiveve notification of the move-in by navigating to Settings -\> Automation -\> System Notifications in the Admin Portal.  - [What's New? / Release Notes](https://help.6storage.com/knowledge-base/whats-new-release-notes?hsLang=en) - [FAQ](https://help.6storage.com/knowledge-base/faq?hsLang=en) - [Admin Portal](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#main-content) - [Leads](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#leads) - [Dashboard](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#dashboard) - [Move-In](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#move-in) - [Sitemap](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#sitemap) - [Tenants](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tenants) - [Units](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#units) - [Messaging](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#messaging) - [Billing](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#billing) - [Delinquency](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#delinquency) - [Reports](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#reports) - [Tasks](https://help.6storage.com/knowledge-base/admin-portal?hsLang=en#tasks) - [Rental Hub & Tenant Portal](https://help.6storage.com/knowledge-base/rental-hub-tenant-portal?hsLang=en) - [Settings](https://help.6storage.com/knowledge-base/settings?hsLang=en#main-content) - [Operator](https://help.6storage.com/knowledge-base/settings?hsLang=en#operator) - [Facility Set-Up](https://help.6storage.com/knowledge-base/settings?hsLang=en#facility-set-up) - [Financial Settings](https://help.6storage.com/knowledge-base/settings?hsLang=en#financial-settings) - [Customizations](https://help.6storage.com/knowledge-base/settings?hsLang=en#customizations) - [Documents](https://help.6storage.com/knowledge-base/settings?hsLang=en#documents) - [Automation](https://help.6storage.com/knowledge-base/settings?hsLang=en#automation) - [Integrations](https://help.6storage.com/knowledge-base/settings?hsLang=en#integrations) - [Roles and Permissions](https://help.6storage.com/knowledge-base/settings?hsLang=en#roles-and-permissions) - [General](https://help.6storage.com/knowledge-base/general?hsLang=en) - [Getting started](https://help.6storage.com/knowledge-base/getting-started?hsLang=en) - [Website Services](https://help.6storage.com/knowledge-base/website-services?hsLang=en) - [Payment Processing](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#main-content) - [Fortis](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#fortis) - [Priority Payments/MXMerchant](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#priority-payments-mxmerchant) - [Paya/Nuvei](https://help.6storage.com/knowledge-base/payment-processing?hsLang=en#paya-nuvei) - [V2 to V3](https://help.6storage.com/knowledge-base/v2-to-v3?hsLang=en) [![6Storage Customer Support White](https://help.6storage.com/hs-fs/hubfs/6Storage%20Customer%20Support%20White.png?width=200&height=54&name=6Storage%20Customer%20Support%20White.png "6Storage Customer Support White")](http://6Storage.com) #### Modern Software. 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