From the main menu click on leases.

Search the tenant you wish to write off.

You will be directed to the lease page there you could see move out button on right top and simply click on it

Select the desired move out date and click on move out now button.

You will be directed to move out page there the total balance amount will be displayed.

Click on pay later & move out button.

Click yes on the confirmation window.

Now the tenant is moved out successfully, Click on the tenant name which will redirect to the lease page.

Under the move out details sub tab, There you could find write off check box enable it and enter the remarks, Finally click on save button.

Click on yes on the confirmation window.

Now you could see the balance is zero and the status of the tenant will be good standing.

Also you could check the receipt.